Privacy Policy

No complaint can be anonymous.
If you have a complaint we expect you to make it, and not someone else. If you name another person in a complaint, they have a right to know what is said about them as soon as possible, and who is making the complaint. Sensitivity will be shown by the person dealing with your complaint and you will not be discriminated against or suffer recrimination as a result of making a complaint.
However, if a complaint is found to be malicious Pest Solutions Ltd may have to consider legal proceedings in the case of libellous or slanderous complaints.

You should not expect that a complaint will always produce the outcome you would prefer. Provision of some services may be dependent on resources or policy decisions made by Pest Solutions Ltd. However, each complaint will be carefully considered, and you will be informed of the reasons for any decision. There are mechanisms for further appeal if you remain dissatisfied.